
Custom & Made to Order - FAQ's
custom faqs
FAQS
Made to order means each piece is crafted especially for you – it literally doesn’t exist until you order it! From birthstones, to personalised engraving. It's personal to you the very first step, which is exactly what makes it worth the wait.
Our Made to Order collection currently includes rings and necklaces. Depending on the style, you can:
- Select your birthstones
- Add a personal engraving
- Choose initials
Each product page shows the options available for that specific piece.
Making Your Piece
Because each piece is made to order, please allow 2–3 weeks for it to be crafted and dispatched. During busier periods, sale events, holidays, and new launches - this can take a little longer.
Delivering Your Piece
Delivery time is additional to this and depends on your location and the shipping method you choose.
Yes, within 60 minutes of placing your order.
Before you check out, you'll see a confirmation screen that summarises everything you've chosen: size, engraving, birthstone, initials. Please check it carefully, because it's the final step before we begin making your piece. If you spot something within 60 minutes of ordering, [contact us] straight away and we'll help.
After that 60-minute window, your piece has entered production, and the details can no longer be changed.
Because each piece is made specifically for you, Made to Order items can't be cancelled, returned, or exchanged - including a change of size. This is standard for personalised pieces, and it's
the reason we ask you to confirm every detail before checkout.
Because each piece is made specifically for you, Made to order items are final sale. That means no returns or exchanges.
You'll have 60 minutes after ordering to amend your details; after that your piece is in production and can't be changed. So please check everything before you order.
And if a Lab piece ever arrives faulty, we'll always make it right — see our 5-year warranty.
Yes, all products are covered by a 5-year warranty to give you complete peace of mind against any manufacturing faults or defects.
These pieces aren't just jewellery; they are symbols of love, commitment, and cherished moments.
That's why we stand by our products. Full warranty terms here
Use our size guide to check, and if you're between sizes or unsure, reach out to us before placing your order. We want to help you get it right first time.
Every stone is a premium 7A hand-cut Cubic Zirconia, carefully selected for its beautiful sparkle, clarity and everyday durability.
Our BirthStones

Garnet
January

Amethyst
February

Aquamarine
March

Diamond Simulant
April

Emerald
May

Lavender
June

Ruby
July

Apple Green
August

Sapphire Blue
September

Pink
October

Champagne
November

Tanzanite
December



