Custom & Made to Order - FAQ's

Made to order means each piece is crafted especially for you – it literally doesn’t exist until you order it! From birthstones, to personalised engraving. It's personal to you the very first step, which is exactly what makes it worth the wait.

Our Made to Order collection currently includes rings and necklaces. Depending on the style, you can:

• Select your birthstones
• Add a personal engraving
• Choose initials

Each product page shows the options available for that specific piece.

Making Your Piece

Because each piece is made to order, please allow 2–3 weeks for it to be crafted and dispatched. During busier periods, sale events, holidays, and new launches - this can take a little longer.

Delivering Your Piece

Delivery time is additional to this and depends on your location and the shipping method you choose.

Yes, within 60 minutes of placing your order.

Before you check out, you'll see a confirmation screen that summarises everything you've chosen: size, engraving, birthstone, initials. Please check it carefully, because it's the final step before we begin making your piece. If you spot something within 60 minutes of ordering, [contact us] straight away and we'll help.

After that 60-minute window, your piece has entered production, and the details can no longer be changed.

Because each piece is made specifically for you, Made to Order items can't be cancelled, returned, or exchanged - including a change of size. This is standard for personalised pieces, and it's
the reason we ask you to confirm every detail before checkout.

Because each piece is made specifically for you, Made to order items are final sale. That means no returns or exchanges.

You'll have 60 minutes after ordering to amend your details; after that your piece is in production and can't be changed. So please check everything before you order.

And if a Lab piece ever arrives faulty, we'll always make it right — see our 5-year warranty.

Yes, all products are covered by a 5-year warranty to give you complete peace of mind against any manufacturing faults or defects.

These pieces aren't just jewellery; they are symbols of love, commitment, and cherished moments.

That's why we stand by our products. Full warranty terms here

Use our size guide to check, and if you're between sizes or unsure, reach out to us before placing your order. We want to help you get it right first time.

Every stone is a premium 7A hand-cut Cubic Zirconia, carefully selected for its beautiful sparkle, clarity and everyday durability.