Christmas Extended Returns

Extended Christmas Returns

We know buying in advance for the holidays is important, which is why we’ve extended our returns window to up to 45 days.

Any jewellery ordered between 1 December and 24 December can be returned up to 15 January. Your return must be received back with us by 15 January (not just posted on that date).

All returns must comply with our full Returns Policy, including condition, packaging and eligibility requirements: thepromiseco.com/policies/refund-policy

We strongly recommend using a tracked service for all returns, as The Promise Co. cannot be responsible for items lost in transit.

Our standard returns policy applies to all orders placed outside of these dates.